Privacy Policy


Last updated February 18, 2022‍

For California residents, please click here to learn more about your privacy rights.

1. Introduction

This California Privacy Statement is for California Residents only and supplements the H1 Privacy Policy. This policy describes the personal information that H1 Insights LLC (“H1,” “we,” “our,” or“us”) collects in the course of its business, explains how this information is collected, used, shared, sold] , and disclosed, describes rights provided by the California Consumer Privacy Act of 2018 (“CCPA”) to California Residents (“consumers” or “you”) regarding their personal information, and explains how consumers can exercise those rights.

2. Who We Are

Headquartered in the United States, H1 provides a healthcare intelligence platform that enables industry professionals to more easily find relevant clinical and research content, identify collaborators, and engage with healthcare thought leaders. These thought leaders include doctors, researchers, clinicians, institutions, and other elements of the healthcare ecosystem. Individuals and institutions included in our data products can connect with each other to improve research, promote healthier outcomes, and conduct professional networking. You can find out more about us and the services we provide here. If you are a relevant resident in the European Economic Area or United Kingdom, H1 Insights, Inc. is the controller of your personal information as described in this Privacy Policy.

3. Data That We Collect

Data collected about you can vary based upon the choices you make when interacting with H1; the products you use; your geographic location; your professional role; and applicable law. Data that we collect includes:

End Users

‍Information We Collect Automatically: As you navigate through and interact with the Site, our emails, or products and services, we may automatically collect through common internet technologies certain information about your equipment, browsing actions, and use patterns, such as cookies and web beacons. This information also may include details of your visit to the Site, including your IP address and browser information, location data, logs and other communication data, and the resources that you access and use on the Site. Collecting this information helps us improve Site performance and deliver more personalized content and services by enabling us to estimate our audience’s size, usage patterns, and constituents upon return visits to the Site.

Information You Provide to Us: H1 collects information that you share with us, as well. For example, when you navigate the Site, fill out one of our forms, create an account, purchase our products, contact us, or otherwise communicate with us, you may choose to provide us with certain personal information. For security purposes, we may also collect personal information from you if you visit one of our offices.

The types of personal information you may provide include:

  • Contact information (such as your name, job title, company name, email address, postal address, phone number, fax number);
  • Troubleshooting or support information (we may ask you for information when you report a problem with the Site, products or services, such as information about the problem you are experiencing);
  • Account log-in credentials (including your username and password); and
  • Payment information (including your credit card numbers and associated identifiers, billing address and background information, but only where you pay for our services).


Information We Collect about You from Third-Party Sources: We collect publicly available business and professional information about you. For example, we collect information from public databases (such as PubMed); institution, government, and NGO websites; public news sources; and other readily available public resources. In addition, we may acquire lawfully obtained proprietary data from third-party vendors.

The types of personal information we may collect include:

  • Professional details (such as information about your position, title, education, degree, practice, patient mix, and specialities);
  • Contact information (such as your name, business email address, postal address, phone number, fax number);
  • Content, publications, and media of public record (such as journal contributions, research papers or articles you have published or feature in, clinical trials where you are named as an investigator, and speeches or lectures you have given);
  • Self-reported demographic information available through public registries (U.S. only); and
  • Social media URLs and usernames (only if publicly available).

Information You Provide to Us: We also encourage Experts to actively engage with, and contribute to, the H1 platform. You can learn more about how to do so by claiming your profile through H1 Explorer here. When you provide us with information, we process that which you choose to share, which could include any of the above-described professional information. In addition, if you sign up for an H1 account to access and use our Services as an End User, we will collect the personal information described above in the section titled “End Users.” If you would like to learn more about the H1 platform and provide your input to help us build a single source of truth for healthcare information, please visit our website.

We may combine the above described data with information our customers lawfully provide to us about you to furnish them with more complete datasets. We only use the information our customers provide us about Experts as a data processor for their benefit, and pursuant to their instructions.

4. How We Use Data We Collect and the Legal Bases

We collect and process personal information about you for a variety of purposes and on the legal bases described in this Privacy Policy or disclosed to you within our products and services, including:

End Users

  • Assessing and Improving Our Site: We may process device and usage data to analyze trends and improve the overall user experience as necessary for our legitimate interest in administering our Site.
  • Promoting the Security of Our Site: We process your personal information by tracking use of our Site and services; creating aggregated, non-personal information; verifying accounts and activity; investigating suspicious activity; and enforcing our terms and policies, all to the extent this is necessary for our legitimate interest in promoting the safety, integrity, and security of the Site and its users.
  • Providing Our Site and Services: We may process your personal information to perform our contract with you for the use of our Site and services, and to fulfill our obligations under applicable terms of use/service. Where we have not entered into a contract with you, we base the processing of your personal information on our legitimate interests to operate, administer, and improve our internal operations, systems, and Site, and to provide you with the content you access and request (e.g., to download content from our Site).
  • Managing User Registrations: If you have registered for an account with us, we process your personal information by managing your user account for the purpose of performing our contract with you according to applicable terms of service. Where we do not have a contract directly with you, we base the processing of your personal information on our legitimate interests.
  • Sending Administrative Communications: We may process your personal information for the purposes of sending you information related the Site and our services–such as confirmations, invoices, expiration and renewal notices, technical notices, support updates, and administrative messages–to perform obligations of our contract with you or, if we have not contracted directly with you, in reliance on our legitimate interests.
  • Registering Office Visitors: We may process your personal information to register office visitors for security reasons, and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest in protecting our offices and our confidential information against unauthorized access.
  • Displaying Personalized Advertisements and Content: We may process your personal information to conduct market research, advertise to you, provide personalized information about us on and off our Site, and provide other personalized content based upon your activities and interests to the extent it is necessary for our legitimate interest in advertising our Site and services, or where necessary, to the extent you have provided your prior consent.
  • Sending Marketing Communications: We will process your personal information to send you marketing information, product recommendations and other non-transactional communications (e.g. marketing newsletters, telemarketing calls, SMS, or push notification) about in accordance with your marketing preferences, including information about our products or services, as necessary for our legitimate interest in conducting direct marketing or to the extent you have provided your prior consent (please see the “Your Privacy Rights” section, below, to learn how you can control the processing of your personal information by us for marketing purposes);
  • Complying with Legal Obligations: We may process your personal information to cooperate with public authorities, including courts or regulators, to the extent required by applicable laws. We also may process or disclose personal information to enforce our legal rights, or as is necessary for our legitimate interest in protecting against misuse of our Site, protecting personal property or safety, pursuing remedies available to us, limiting our damages, and complying with judicial proceedings and other valid legal proceedings.
  • Creating Anonymous Statistics: We may aggregate and/or anonymize your personal information for the purposes of creating internal statistics (“Reports”) related to product research and Site improvements. All information disclosed in the Reports shall only include anonymized data that does not identify you. We may, in turn, pass these Reports onto third parties.
  • Executing Business Purposes: We may process your personal information for our legitimate business purposes, such as conducting data analysis; conducting audits; protecting against, investigating, and detering fraudulent, unauthorized, or illegal activity; developing new products; conducting product research; improving or modifying our Site and services; identifying usage trends; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities.


  • Providing Our Site and Services: If you are an Expert, we use your personal information to make datasets available to customers who have purchased a license to access our Site and services. Furnishing this information supports legitimate interests in scientific and academic research, including facilitating connections with Experts for healthcare collaboration, research, speaking opportunities, clinical trials, and partnerships; and our customers’ strategic initiatives in research, sales, and marketing.

As an example, we collect and store publicly available professional information about any thought leadership, professional accomplishments, scholarly articles, practice details, and medical developments an Expert is responsible for, as well as an Expert’s professional contact details. This enables a customer seeking a healthcare Expert with particular specialties to easily search our database and find those who are relevant. In turn, this facilitates professional connections in support of customer scientific projects. For the same purposes, we also make your information available for direct download by our customers.

  • Complying with Legal Obligations: We may process your personal information to cooperate with public authorities, including courts or regulators, to the extent required by applicable laws. We also may process or disclose personal information to enforce our legal rights, or as is necessary for our legitimate interest in protecting against misuse of our Site, protecting personal property or safety, pursuing remedies available to us, limiting our damages, and complying with judicial proceedings and other valid legal proceedings.

5. How We Share Your Personal Information

We may disclose your personal information to the following categories of recipients:

  • Subsidiaries, affiliates, agents, contractors, service providers, and other third-parties we use to support our business or collaborate with, and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes of providing services for or with us;
  • Government or private entities acting pursuant to court order, law, or legal process, including where required to comply with any government or regulatory request;
  • Customers who have contracted with H1 to access our database as described in this Privacy Policy. If you do not want your information to be shared with our customers, you may opt out at any time by emailing us at [email protected];
  • Buyer or successor in the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of H1’s assets, in which personal information held by H1 about the Site users is among the assets transferred; and
  • Any other person or entity upon your consent to disclosure.

In addition, we may disclose your personal information for the following purposes:

  • To enforce or apply our Terms of Use and other agreements that govern the sale or use of our Site, products, and services; and
  • To protect the rights, property, or security of H1, our employees, our users, or others.

6. Security

We are serious about your security and take reasonable steps to protect and secure your personal information from unauthorized access, use, and disclosure. We have implemented adequate technical and organizational measures to ensure as much and protect against unauthorized, accidental, or unlawful destruction, loss, alteration, misuse, disclosure, access, or other unlawful forms of processing. These security measures have been implemented taking into account the state of the art of the technology, the cost of implementation, the risks presented by the processing, and the nature of the personal information, with particular care for sensitive data.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of the Site, products, or services, you are responsible for keeping this password confidential. Please do not share your password with anyone.

Although we take reasonable security measures to protect your personal information (for example, by using Secure Socket Layer encryption when you transmit your password), we cannot guarantee the security of your personal information transmitted to the Site. The transmission of information via the internet is never 100% secure, and we cannot ensure or warrant the security of any information you transmit to us. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

7. Data Retention

We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).

Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country (and, in some cases, may not be as protective).

Specifically, our servers are located in the United States, and our group companies and third-party service providers operate around the world, including India. This means that when we collect your personal information we may process it in any of these countries. However, we take steps to ensure your personal information will continue to be processed in accordance with this Privacy Policy wherever it is processed.

If you are resident in, or a visitor from, the EEA, United Kingdom, or Switzerland, we will protect your personal information when it is transferred outside of such locations by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal information; or otherwise implementing appropriate safeguards to protect your personal information, including through the use of Standard Contractual Clauses; complying with the Privacy Shield Framework for transfers of personal information from EEA, UK and Switzerland to US (see below); or another lawful transfer mechanism approved by the European Commission.

If you require further information about our international transfers of personal information, please contact us using the contact details in the “Contact Us” section further below.

9. Privacy Shield

H1 Insights, Inc. maintains compliance with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the U.S. Department of Commerce with respect to personal information concerning individuals from the EEA, UK and Switzerland. Please see our Privacy Shield Notice to learn more.

If there is any conflict between the terms in this Notice and the Privacy Shield Principles, the Privacy Shield Principles shall govern.

10. Cookies and Similar Tracking Technologies

H1 may place and access certain cookies on the computers of Site visitors. H1 uses cookies to help H1 identify and track visitors, their usage of the Site, and their website access preferences. The use of cookies helps to improve the efficacy of H1’s services.

Depending on your browser, you may be able to change settings to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Site may then be inaccessible or not function properly. In relation to email, you can disable most email tracking technology by preventing the loading of embedded pictures in the email. You can do this using your email software settings.

Google Analytics: We use cookies served by Google Analytics to collect limited data directly from End User browsers to enable us to better understand your use of the Site and services. Further information on how Google collects and uses this data can be found here. You can opt-out of all Google supported analytics within the Services by visiting this site.

FullStory: We use FullStory to provide a better user experience for you and collect data to diagnose End User issues. Further information about the cookies used by FullStory can be found here. You can opt-out of FullStory support analytics within the Services by visiting this site.

11. Children Under 13

The Site is not directed to children under the age of thirteen (13). H1 does not knowingly collect personal information without the consent of a parent or legal guardian. If you become aware that your child has provided us with personal information without your consent, please contact us. H1 shall take the necessary steps to remove the personal information collected.

12. Your Privacy Rights

Where we are acting as a controller, and depending on your location and applicable law, you may have the following rights with regard to the personal information we control about you:

  • You can access, correct, update, delete, and deactivate your personal information;
  • In addition, if you are a resident of, or visitor from, the EEA, you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information;
  • You can opt out of receiving marketing communications from us at any time. If you do not wish to receive marketing communications from H1, you can opt out by sending us an e-mail at [email protected] If you choose to no longer receive marketing information, we may still communicate with you regarding such things as your security updates, product functionality, responses to service requests, or for other transactional, non-marketing purposes;
  • Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent; and
  • You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority. Contact details for data protection authorities in EEA are available here.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. Depending on your jurisdiction, you may be able to exercise any privacy rights that may be available to you by visiting our privacy preference center here. Alternatively, you can contact us using the details provided below.

13. Links to Third Party Websites

We may place links on the H1 Service, including the H1 Blog. When you click on a link from our website to a third-party website, your activity and use is governed by that website’s policies; not by those of H1. We are not responsible for the information practices of such third parties. We encourage you to review their privacy and user policies.

14. Updates to this Privacy Policy

H1 may change this Privacy Policy from time to time, and at H1’s sole discretion. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.

You can see when this Privacy Policy was last updated by checking the “last updated” date displayed at the top of this Privacy Policy.

15. Contact Us

If you have any concerns or questions with any of the terms within the Privacy Policy, please do not hesitate to get in touch with our team at [email protected] and we will be able to answer any questions you might have.

16. Client-Specific Notes

Click here for additional disclosure information from certain clients.

Brazil Privacy Policy

People’s Republic of China Privacy Policy

Hong Kong Privacy Policy

Japan Privacy Policy